Bedford, N.Y.--If you have trouble remembering the last time you thought about the police, William Hayes has done his job well.
Hayes, the Police Chief of the Bedford Police Department, believes if you are not speaking of them often, the town police are performing their job admirably.
"If you're not thinking about the police and you're not perceiving a problem, we're doing a pretty good job keeping a lid on things," Chief Hayes said. "People should be free to think about living their lives. They shouldn't have to think, "Jeez, I hope there is an officer around the corner in case I have a problem.'"
Problems in Bedford might seem few and far between to some, but Hayes knows that his department is working just as hard as any. In just the last year, he and his officers fielded over 23,000 calls. That total, along with new projects and long term planning, makes Hayes' job a 24/7 endeavor.
"The people who live and work here depend on the quality we give them, and they're right to expect it," he explained. "I think the police department's job in the community is to make it, or help make it, an attractive place to work and do business. That's what sustains a community."
Hayes knows the Bedford community well as he has been in the Bedford Police Department for the last 13 years. Being sworn in as Chief last June, Hayes is still getting used to sitting behind a desk.
Sometimes the tail tries to wag the dog, and I do the best I can to manage it. Its all about managing your time, and maximizing the resources you have, he said. I enjoy the challenge of never being quite where I want to be because it keeps me motivated. The newer challenges for Hayes and his staff include constantly improving traffic control and complaint responses, along with having a better presence on the social media landscape. Along with having a Nixle.com profile, the department has a twitter account titled BedfordTownPD.
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